Doing the fun stuff
One of our staff was reflecting on her now-completed journey as a Library Cadet the other day. She said one of the things she had learned was "we can't just do the fun stuff". This is so true, no matter what sector you're in; there's always routine work to be done alongside the Harry Potter parties and Lego clubs. In museums someone's got to dust the display cabinets, it can't be all afternoons teas with the butter churn centre-stage.
That doesn't mean we shouldn't tap into people's enthusiasms and make work as much fun as possible. Letting people do the things they enjoy, and are good at, makes for better outcomes. We've been down the everyone must be able to do everything route in my workplace and it just creates heartache. Far batter to let people specialise, within reason, and do the tasks they're best at. No one gets a free pass from shelving mind you!
What does this look like in practice? If you've got a staff member who loves to knit, let them get a knitting group going. A staff member who is great at displays? Leave them to it. Someone who is a miracle worker with eReaders? Send them all the tricky queries - it'll save everyone a lot of frustration. The staff are happy, the results for customers are better - everyone wins.